Q:Can delivery address be different from the billing address?
A:Delivery can be made to another location, different from the one stated with the billing address. After You placed the order, please scan us the front image of your Credit Card And Full ID Cards .Easy and free to contact us.
Q:How can I cancel an order?
A:To cancelling an order made in the Alihello system, please contact us within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.
Q:What payment methods do you support?
A:Depending on the products you want to purchase, Alihello can offer the following payment methods:
- Credit/debit card (Visa, MasterCard)
- T/T(Bank Transfer)
- WesternUnion
Q:Are card details kept on Alihello servers?
A:No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via Alihello servers, all transaction data flow being secured using the latest technology available.
For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.
Q:I am new to Alihello: Where do I start?
A:Everyone is invited to browse or Search through our auction categories and listings for items on Alihello. If you see something you would like to bid on you must first register. Don't worry! Registration is free and easy!
The Registration page will ask you to enter a Logon ID, which is the username or nickname you will be known by within the Alihello community, as well as a password and valid contact information. You will only need to register once on Alihello.com.
Q:What does it cost to register?
A:Registration on Alihello is Free and Easy! There are no monthly membership fees, and there is no obligation to maintain your membership. Once you have submitted your registration, you will receive a confirmation e-mail message from Alihello and you will have instant access to Alihello's products.
Q:What currencies are acceptable?
A:The accepted billing currencies are EURO,USD,Brith Pounds,AUD,CAD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD Or GBP. The exchange will be automatically done by your bank.
Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).
Q:What email address should I use when paying with?
A:You can use your any email for your account.
Q:Do you accept Send Money?
A:Sorry that you cannot send money from to an Alihello email address in order to pay for your order. When placing an order and paying via , you will be automatically redirected to the website in order to login and complete payment.
Q:When will I get ordered product?
A:The average shipping time for your Order is 5 to 9 business days, but please allow up to 2 weeks for delivery due to third-party delivery service.
Q:Can I monitor the delivery process?
A:Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly its current status.
Q:Who will offer support related to orders, payment and delivery?
A:Alihello support team will be at your disposal during the working time.If you have any inquiry please feel free to contact us.
Q:How secure is the online transaction?
A:All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to RunTimberland servers is always encrypted All Alihello servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally RunTimberland does not store any credit card sensitive information.
Q:The order process was interrupted. What happens now?
A:In case you haven't received any confirmation from Alihello by email, please contact us.
Q:Why do you ask for personal information?
A:All information included in the order form is requested in order to delivery.
Q:Is my personal information safe?
A:Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
Q:How secure is the online transaction?
A:All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to Alihello servers is always encrypted All Alihello servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally Alihello does not store any credit card sensitive information.
Q:What exactly can I do with My Account?
A:You can use My Account to: - view all your order history in the Alihello e-commerce system;
-View details of each order, including the delivery status;
-Renew licenses of your purchased software when it expires;
-View the details of the purchased product;
-Find support coordinates such as phones and email addresses from Timberlandlike;
-Edit your personal data for future use;
